Returns & Exchanges

At The Fold Collection, every piece is thoughtfully made in small batches and crafted with care, and we hope you love your order as much as we loved creating it.

If you would like to return or exchange an item, please email us at orders@thefoldcollection.com within 7 days of delivery. Be sure to include:

• Your order number

• The item you would like to exchange or return
  

If your order arrives damaged, please email us at orders@thefoldcollection.com within 7 days of delivery. Be sure to include:

• Your order number

• A brief description of the issue

• Clear photos of the damaged or faulty item

Once reviewed, we’ll either:

• Issue a replacement of the same item (subject to availability), or

• Offer a full refund to your original payment method, or

• Exchange the item to a different item (subject to availability)

Please note:

• Items must be unused, unwashed, and in their original packaging in order to be eligible for a replacement or refund

• We cannot be held responsible for any customs duties or import taxes

• Postage or courier fees are charged to the customer for returns

International orders:

We don't offer returns or exchanges for international orders at this stage, if there is something wrong with your order we will review and offer a refund if applicable.

We truly appreciate your understanding and support of small-batch, made-to-order manufacturing. If you have any questions about sizing, fabric, or anything else before placing your order, feel free to reach out — we’re always happy to help.